Date/Time

• Wed, 25 Mar 2015, 17:00-18:30
  Download calendar (ics) file

Location

• The Brunel Boardroom, Engine Shed, Engine Shed, Station Approach, Bristol Temple Meads, Bristol, BS1 6QH

IRO Area

• South West & Wales

Event Details

In December 2013 First Great Western launched a brand new team of Customer Ambassadors across its business focusing on delivering the best possible customer service. Members of the Bristol Temple Meads Customer Ambassador Team will provide an exciting and interesting overview of their experiences in improving customer engagement and inspirational customer service for customers using the station as well as how their role has grown and developed since introduction.

Relevant Professional Operators Development (POD) Areas:

• Delivering Passenger Services              • People & Change                        

• Delivering Customer Services                • Railway Organisations Business Context

Members of the South West & Wales Area Council will also be on hand and will be happy to tell you more about the Institution, including events, membership and Learning & Development Opportunities.

Please do also join us for an informal networking and social after this event from 1830.

CPD Topics Covered: Delivering Customer Services, Delivering Passenger and Freight Services, People and Change, Railway Organisations Business Context

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